Laskin.com

Tag: Twitter

  • Customer Experience via Big Brother Twitter

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    by

    Amy Laskin
    in

    Recently, I had a bad customer experience with Fresh Direct. (Shocked? So was I.) A charge of $64 appeared on my charge card with no explanation (and needless to say, no groceries). When I called to complain, the person on the phone could not effectively explain the charge, insisting it was for “free” delivery. I…